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Terms & Conditions

1. BOOKING

1.1 General Booking

  • Full payment must be made at the time of booking to guarantee your space(s).

  • It is the responsibility of the person(s) making the booking to ensure all details are correct at the time of booking.

  • All payments are non-transferable and non-refundable.

  • You must arrive at least 15 minutes before your scheduled time to ensure for registration and safety briefing.

  • In the event that your session(s) cannot take place due to reason(s) beyond the control of RaceGrid, then RaceGrid will seek to provide an appropriate rescheduling or refund/partial refund as appropriate.

  • Your booking reserves only the number of spaces stated in your confirmation, whilst we may have spare capacity on the day, we cannot guarantee this. Please contact us to confirm whether extra spaces are available.

1.2 EXCLUSIVE BOOKING

  • A non-refundable deposit of 25% is required at the time of booking.

  • You can transfer your booking to a mutually convenient day up to 14 days before the event.

  • The full balance of your event is payable no later than 5 days before your event.

  • Once booked you cannot reduce the number of drivers, but you may increase them if we have spare capacity.

  • It is the responsibility of the person(s) making the booking to ensure all details are correct at the time of booking.

  • All payments are non-refundable and non-transferable.

  • You must arrive at least 15 minutes before your scheduled time to ensure for registration and safety briefing.

  • In the event that your session(s) cannot take place due to reason(s) beyond the control of RaceGrid, then RaceGrid will seek to provide an appropriate rescheduling or refund/partial refund as appropriate.

1.3 VOUCHERS

  • Vouchers are valid for one year from the date of purchase.

  • You must race before the expiry date of the voucher.

  • No cash alternative is available.

  • Valid only for the event specified on the voucher.

  • Cannot be used in conjunction with any other offer.

  • When booking, you must disclose the voucher number.
     

2. REFUND & CANCELLATION

  • All payments are non-refundable and non-transferable

  • This applies in all circumstances except when RaceGrid cannot accommodate your booking for reasons within its control.

  • In cases that a booking cannot be delivered upon due to circumstances out of RaceGrids control, will arrange for the event to be rescheduled for a mutually convenient time.
     

3. RESTRICTIONS ON USE

  • Our simulators are full motion and provide tactile feedback by default. It is the responsibility of the participant to inform RaceGrid of any medical conditions, so we are able to advise you on whether it is safe for you to participate.

  • This activity may not be suitable for people with medical conditions that include heart conditions, back conditions and epilepsy. This list is not definitive.

  • We do not recommend participating if you are pregnant.
     

4. HEALTH & SAFETY

  • RaceGrid reserves the right, in its absolute discretion, to refuse admission, ban from entry, or remove without right to refund any person who:

    • has been convicted of a criminal offence, which, in the opinion of RaceGrid, is likely to affect the safety and/or enjoyment of other visitors or staff;

    • has behaved in, or in the vicinity of, RaceGrid in a manner which, in the opinion of RaceGrid, has, or is likely to, affect the safety and enjoyment of other visitors or staff;

    • uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace;

  • No child or children under the age of 12 will be admitted unless they are accompanied by an adult, who shall be 18 years or over. All children must remain under the control or supervision of an adult at all times.

  • The use of illegal substances is strictly prohibited and any person(s) found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the premises without right to refund.

  • The use of simulators is provided subject to them being treated in a respectable fashion. If you are found to have been wilfully or deliberately damaging equipment, we will ask you pay for repairs. Additionally, if the damage causes the business to lose custom, we may seek additional compensation.
     

5. LIABILITY

  • Drivers participate at their own risk.

  • RaceGrid accepts no responsibility for any injuries, accidents or illnesses caused at the venue for drivers, spectators or visitors.

  • RaceGrid accepts no responsibility for the possessions of drivers, spectators and visitors. We advise that individuals do not bring valuable possessions into the venue, and if they must they should be on their person at all times. However, RaceGrid accepts no liability for damage of items caused by the use of simulators.
     

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